22nd Berliner Wasserbetriebe 5 x 5 km TEAM-Relay from 7 until 9 June 2023

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  • How do I create a user account?

    It is obligatory to have a personal user account to register for the event.

    You don't have an account yet? Then you can register it here

    The email address you enter is also your username. Each email address can be used only once and cannot be used for multiple accounts.

    Make sure that you fill in your personal data (name, date of birth) correctly, since you are not able to change it afterwards. 

    Only persons of age are entitled to create and own an user account.

  • How do I verify my user account?

    Option 1: Verification via Link

    After you have created your user account you will receive an email to complete the registration. Please open your email mailbox via the same browser in another tab. Do not use a different program, app or browser to open the mailbox.

    Click the link in the email to verify your user account.

    • You cannot click on the link?

    Copy the whole link and enter it manually in the URL-line. 


    Option 2: Manual verification via code

    Please register yourself again with the exact same data as before. You will be forwarded to the verification page automatically and there will be the option to verify your account with a 5-digit code. This code can be found in the verification email, below the verification link.

  • Why can’t I use my previous user account data?

    We have changed our registration tool. If you have created an account before May 01, 2020, these credentials are no longer valid.

    In order to register for our events you have to create a new user account.

  • Why can’t I register with my email address?

    Please check the following requirements, in case your email address gets refused in the registration process:

    1. Make sure that the email address is filled in correctly and repeated accordingly.

    2. An email address can only be used once. It is not possible to register two user accounts with the same email address.

    3. Please use a private email address. It might happen that the email address of your company, university or school gets blocked.

  • How do I redeem my access code?

    Please make sure that you enter your 12-digit access code in the field "Access code" first. This field is located on the home screen in your user account, above the event buttons.

  • Error messages

    “Invalid Code format (E-XXXX-XXXX-XXXX or XXXX-XXXX-XXXX)”

    Make sure that you have entered the access code in identical spelling, including the hyphens and capital letters. Also make sure that the code does not contain any spaces before, after or in between.

    “Code is not valid or redeemable”

    The code you have entered does not exist or is not valid anymore. 

    “Something went wrong! This voucher code is invalid. If you have an access code, please go back and enter it at the beginning of the registration process under “Access code”.

    You have inserted the access code in the wrong field, at the end of the registration. Please follow the description in the error message or the instructions in “How do I redeem my access code?” above.

  • Registration page is empty?

    The site of your login, dashboard or registration does not show information besides an empty page? 

    We recommend not using the internet explorer since it is no longer supported by Microsoft and errors may occur.

  • How can I reset my password?

    If you forgot your password, you can reset it via the option “Forgot password?”. 

    Enter the same email address you used creating your user account. Afterwards you will receive an email with a link. Use this link to reset your password.

Sponsoren des 22nd Berliner Wasserbetriebe 5 x 5 km TEAM-Relay Berliner Wasserbetriebe Erdinger Alkoholfrei Edeka Berliner Morgenpost adidas


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